REFUND POLICY

DISLAIMER -

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At Bristol Rovers Community Trust, we understand that circumstances can change and you may occasionally need to request a refund for a booking or session. To request a refund, please contact info@bristolroverscommunity.org.uk. Refund requests cannot be processed until we have received the relevant booking information and are able to review the circumstances

 

 

How to Request a Refund 

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When contacting us, please provide as much of the following information as possible. This will help us identify your booking quickly and process your request efficiently:
 

• Booking name

• Participant name

• Parent/guardian name, where applicable

• Name of the session, programme or activity

• Date of the session

• Booking/reference number, if available

• Reason for requesting a refund

• Any other relevant information that may help us assess your request

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Please send all refund requests to: info@bristolroversommunity.org.uk

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Refund Requests

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Each refund request will be reviewed individually. The outcome of your request may depend on the circumstances of the booking, the type of session or activity, and how much notice has been provided. Where appropriate, we may request additional information before a refund can be processed. Please note that submitting a refund request does not automatically guarantee that a refund will be issued.

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Once your request has been reviewed and approved, we will confirm the outcome with you and arrange the refund where applicable. Please allow a reasonable amount of time for refunds to be processed and for the funds to appear back in the original payment method. Processing times may vary depending on the payment provider or bank. If you have not received your refund within the expected timeframe, please contact info@bristolroverscommunity.org.uk with your original booking details so that we can look into this for you.​​​​​​​​