FAQ's - Frequently Asked Questions
Who can take part in Community Trust activities?
Our activities are designed for a wide range of ages and abilities. The age requirements vary depending on the programme. Please check the individual activity page for the specific age range and eligibility requirements before booking.
Do I need to be a Rovers supporter to take part?
No. Our programmes are open to the wider community, subject to the eligibility requirements of the individual activity.
You do not need to be a Bristol Rovers supporter to participate.
How do I book a session or activity?
Where an activity requires advance registration, you can book through the booking link provided on the relevant activity page.
Please make sure you provide accurate participant information when completing your booking, including any relevant medical, allergy, accessibility or safeguarding information.
Can I book more than one session?
This depends on the individual programme. Some activities allow you to book individual sessions, while others may require you to register for a number of sessions.
Please check the relevant activity page for details.
What if my child has a medical condition or allergy?
Please provide details of any relevant medical conditions, allergies, medication or other information when completing your booking. It is important that we are made aware of anything that could affect a participant's health, safety or ability to take part.
What if a participant has additional needs
or accessibility requirements?
We want our activities to be as inclusive and accessible as possible.
Please let us know about any accessibility requirements or additional support needs when booking, or contact us at info@bristolroverscommunity.org.uk before attending so that we can discuss how we can best support the participant.
What happens if there is a safeguarding concern?
The safety and wellbeing of participants is extremely important to us. If a safeguarding concern is raised, we will follow our safeguarding procedures and take appropriate action. Where necessary, information may be shared with the appropriate safeguarding organisation, statutory authority or police in accordance with our legal and safeguarding responsibilities.
Please see our Privacy Policy for more information about how personal information is handled.
Does WE offer free activities?
Yes. We deliver a number of free community activities and programmes.
For example, our Premier League Kicks programme provides free football sessions for eligible young people, with specific age and programme requirements.
Please check our website for current free activities and eligibility information.
Do I need to book free sessions?
This depends on the programme. Some free activities may require registration, while others may operate as drop-in sessions. Please check the individual programme page for the latest information.
I have been charged incorrectly. What should I do?
Please contact info@bristolroverscommunity.org.uk with your booking details and information about the payment you believe is incorrect.
Please include as much information as possible so that we can investigate the issue.
How will my personal information be used?
Information provided during the booking process is used to manage your booking, communicate with you and deliver our activities safely. There may be exceptional circumstances where information needs to be shared with an appropriate authority, such as where there is a safeguarding concern, a risk to someone's safety, suspected criminal activity or where we are legally required to do so.
Please see our Privacy Policy for full details.
Still Have a Question?
If you cannot find the answer you're looking for, our team is here to help. Email: info@bristolroverscommunity.org.uk
When contacting us about a booking, please include as much information as possible, including the booking name, participant name, parent/guardian name (where applicable), session/activity name, date of the session and booking/reference number. This will help us identify your booking and respond to your enquiry as quickly as possible.